Terms and Conditions
1) Legal Framework
In compliance with current regulations, the entity wsolar.shop that operates through the internet from this website wsolar.es details below the general contracting conditions of the products and/or services offered through it and of which the rights and obligations of the parties are generated.
2) Identification
The purpose of these General Contracting Conditions (hereinafter "Conditions") is to regulate the relationship between wsolar.shop (hereinafter the " Provider ") and the clients (hereinafter the " User "), relating to all transactions carried out through through the online store website.
2.1) The User
User or client will be understood as the Internet user who acquires that condition, by browsing the website, using the purchase as a guest or registering on the website, using a form and to whom passwords are assigned. username and password, over which it has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the provider, as we will see in the User Registration section.
3) Acceptance
By accepting these Conditions, the User declares: - That he or she is a person with the capacity to contract according to current regulations. - That you have read and accept these Conditions.
4) Availability
The User will always and in any case have access, prior to the start of the product contracting procedure, to the conditions, which may be stored and/or reproduced on a durable medium.
5) Validity or Duration
The period of validity or duration of these Specific Contract Conditions will be the time that they remain published on the aforementioned website and will be applicable from the moment the User uses the website, and/or proceeds to the contracting any products.
6) Modifications
The provider reserves the right to unilaterally modify these Conditions, without this affecting the goods or promotions that were acquired prior to the modification by the User. The User undertakes to carefully read the contracting conditions each time he proceeds to contract any product given that they may have been subject to modification since the last time he accessed.
7) Nullity
If any clause included in these Conditions is declared totally or partially null or ineffective, such nullity will affect only said provision or the part thereof that is null or ineffective, with everything else subsisting in the Conditions.
8) Object of the contract
The purpose of this contract is to regulate the contractual sales relationship born between the provider and the user at the time the user accepts the purchase during the online contracting process through the mechanisms set out below.
The contractual sales relationship entails the delivery, in exchange for a specific price publicly displayed through the website, of one or more specific products.
Each of these products may be subject to specific regulation through the particular contract conditions of each of them, of which more details will be given in the guarantee, returns, withdrawal section, or in the product's technical sheet itself. due to the different formats in which the products are marketed, their packaging or their very nature.
9) User Registration
The User may register on the website, using the create account button. For which, you will enter the personal data required as mandatory: name and surname, email and password. Registering as a User of the store will provide you with access to the website, the acquisition of products and the receipt of newsletters with information about the company and its products. We send a welcome email.
The user will select a username and password, committing to make diligent use of them, and not make them available to third parties, as well as to notify the provider of their loss or theft or of possible access by an unauthorized third party. , in such a way that the provider proceeds to immediately block it. The user has full responsibility for its use and custody, being responsible for the veracity of the personal data provided to the provider.
The user may not choose as a username words that are intended to confuse others by identifying the user as an integral member of the provider, as well as profanity, insulting expressions and, in general, contrary to the law or the requirements of morality and good manners.
10) Geographic scope
This website operates and sells in national and international territory. From now on, this geographical area will be understood as “the Territory”. Therefore, we only ship and distribute the products in the Territory. The use of this website as well as any purchase made on it is considered to have been made in Spain, and therefore subject to current Spanish laws and regulations. The Provider does not accept or deliver orders outside the aforementioned Territory.
All of the above is indicated without prejudice to the fact that we may soon be able to offer these services in the excluded areas, in which case it will be announced in advance on this website.
11) Product information
The Provider pays great attention to information regarding the characteristics of the products through descriptions from its collaborating companies and manufacturers, and photographs that illustrate the products. All this is done within the limit of technique and respecting market standards.
This descriptive sheet will include a contact form in case you wish to obtain more detailed information. Or for greater ease, you may have a link to expand the information to the extent possible.
12) Tax, currency and shipping costs
The prices indicated for each product include Value Added Tax (VAT) and in any case will be expressed in the Euro (€) currency. These prices, unless expressly indicated otherwise, do not include shipping costs or any other additional services and annexes to the purchased product.
13) Language in which the contract is developed
The contracting procedure and pre-contractual information is in Spanish and this language will be used to carry out the contracting.
14) Steps of the Hiring/Purchasing Process
14.1) Registration
In order to start the process of contracting products on wsolar.es, it is not necessary to register as a user since "guest purchasing" is available, although registration is recommended for greater control of the process. To register as a user, press the button that appears on the main page of the website called “create an account” and fill out the mandatory information requested on the page that will appear below.
After registration, the assignment of the username and password occurs automatically, according to those previously chosen by the interested party. The registration system is not provided with a user verification system in the registration process. So before the user is activated in the system, a welcome message is sent to the email. Once correctly registered, the user will be able to enter their profile control panel with their username and password to be able to manage all those functions that the page provider has made available to them, such as the account data section, my orders and the possibility of exercising ARCO rights
Once registration is complete, you can proceed to purchase your product(s).
15) Product availability
The products offered by this website are available for sale but there is also the option to purchase products upon request. In case of delay in shipping, you will be notified in advance by telephone or email, offering a refund of the purchase amount if applicable.
16) Types of products
The website has a wide variety of products related to the world of solar energy, from solar panels and lithium batteries to state-of-the-art inverters.
17) Maximum order amount
There is no maximum order.
18) How to extend or cancel my order
To extend an order you can always do so as long as you have not completed the purchase, and you can do so by pressing the “Continue shopping” button.
To cancel an order after making a purchase, the customer may call us or send us an email, if the shipment is already in delivery.
For orders that have already left the wsolar.shop facilities, the courier company will be notified and in this case, the amount returned to the customer would be in full except for shipping costs.
To request the cancellation of your order you must send an email to the web address @ wsolar.shop.
19) Shipping costs and methods and delivery time
You can check the shipping costs and delivery times policy on the page.
20) Invoice Where can I check my invoice?
The invoice will be sent to the customer through the email address indicated in the purchase process.
To obtain the invoice for your purchase, do not forget to indicate your billing information at the time of purchase. You can also attach this data to us via email at web @ wsolar.shop.
21) Value added tax (VAT)
In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (VAT), Spain, for Europe companies with (VAT) it is available to indicate the VAT to exclude VAT 21%.
22) Payment Methods or Modalities
You can check the payment methods on the payments page.
23) Returns of defective, damaged or incorrect products or exercising the right of Withdrawal
Once you have received your order, you can cancel your purchase, as long as the product has not been used, has its original packaging and corresponding manuals, as well as all its original accessories or promotional gifts if any within 14 calendar days. after receipt of your order.
Shipping of the returned product will be the responsibility of the customer except for defective, damaged or incorrect products. Likewise, if you choose the option of collecting the product at home, the costs of the collection itself will be borne by the customer.
We remind you that when you make use of your right of withdrawal, the money paid for the product(s) purchased will be refunded, including the purchase amount and, if any, the delivery costs in the least expensive mode of delivery. ordinary delivery. Likewise, if you choose the option of collecting the product at your home, the costs of the collection itself will be borne by the customer.
The items must be accompanied by their original packaging. In this sense, the return of products that show any type of manipulation of their original form or electronic configuration will not be accepted.
In the case of products that require opening and use in order to know if they work properly, the Provider will require, in order to accept their return, that the product being returned is in perfect condition and also has all its elements, packaging. and wrappers. And you must also ensure that:
a) It has not been used incorrectly or negligently, it has not been handled inappropriately or recklessly and it has not been subjected to abnormal or harmful conditions.
b) It has not been involved in any accident or been damaged when attempting to repair or modify it.
c) It has not been used in a manner contrary to what is established by the manufacturer in the Product instructions.
d) It has not deteriorated due to natural wear and tear after receipt.
In the event that the product does not meet any of the aforementioned requirements, we may decide, at our discretion, not to repair or replace the product or refund the amount paid and/or we may ask you to reimburse all transportation and inspection costs incurred. based on current standard rates.
To carry out this refund, we may charge the aforementioned costs to your credit or debit card account or use the payment details provided when placing the Order.
In the event of a defective product, the Provider will proceed, as appropriate, to repair, replace, reduce the price or terminate the contract, procedures that will be free of charge for the consumer and user.
In the event that the product or its packaging has suffered any damage or is not in its original shipping conditions, the value of the item will suffer a depreciation. This provision does not affect the rights recognized by the consumer under current legislation.
In cases where you consider that at the time of delivery the product does not comply with the provisions of the Contract, is a product damaged during shipment, or is incorrect, you must contact us immediately using our form. contact information, providing information about the product as well as the damage it suffers, or by calling the number +34 643 11 00 90 during our customer service hours mentioned above or the Customer Service section.
Once the return request has been examined, and the appropriate checks have been made, after confirmation via e-mail, we will proceed to collect the product at the place of delivery. We will proceed to carefully examine the returned product and will inform you by e-mail within a reasonable period of time whether it should be returned or replaced (if applicable).
The return or replacement of the item will be made as soon as possible and, in any case, within 14 calendar days following the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate. The amounts paid for products that are returned due to a proven defect or defect will be fully refunded, including the delivery costs incurred to deliver the item.
The refund will be made in the same payment method that was used to pay for the purchase. The rights recognized by current legislation remain safe. The exchange of an item for a different one will not be accepted; in this case, it must be returned and a new purchase made.
- In the event that you have received an incorrect order, call us at Customer Service at No. 643 11 00 90 or send us an email to the address info@wsolar.es. We will be happy to assist you to correct the error.
24) Customer service: Help, Suggestions and Complaints
At any time, you can contact our Customer Service to ask for help, make suggestions or complaints by writing to web @ wsolar.shop.
25) Rights of the provider
- Preserve, modify or suspend your website without prior notice.
- Modify the price of the offers.
- Reject orders due to lack of stock or non-payment by the customer.
- Refuse access to IT tools to clients in case of non-compliance with these conditions.
- Receive the amount of the customer's purchases, once the transaction is accepted.
- Reserve ownership and retain full ownership of the item until full payment by the client.
- Do not reproduce, transfer or dispose of the information published by The Provider in all its contents without express permission from the company itself.
- Proceed to correct or amend human or computer errors.
26) Limitation of liability
All information provided by the User to the Provider and through the corresponding forms must be truthful.
It is the User's responsibility to keep the data provided to the Provider duly updated. In any case, the Provider is exempt from any liability for damages or losses caused as a result of having provided false, insufficient, inaccurate or incorrect information.
Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.
The Provider will not be responsible in those cases in which it corresponds to the parents, guardians or legal representatives of the Users who are minors or incapacitated, to authorize access, provision of personal information or use of the website or the contracting of any products or services. provided through applications or web platform.
It will be the responsibility of the aforementioned parents, guardians or legal representatives to supervise the access and use of the minor or incapacitated person when contracting the products and services provided through wsolar.es.
The Provider will not be responsible for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered.
27) Applicable Law and Jurisdiction
These conditions will be governed or interpreted in accordance with Spanish legislation in that which is not expressly established. The provider and the user agree to submit any controversy that may arise from the provision of the products or services that are the subject of these Conditions, to the Courts and Tribunals of the user's domicile. In the event that the user is domiciled outside of Spain, the provider and the user expressly renounce any other forum, submitting to the Courts and Tribunals of the domicile of THE OWNER OF THE WEBSITE.
28) Offering Company:
